If you asked me this last month, I would straight away without thinking it through say MTN! But after the events of the past few days, I believe most of the Telecommunication companies in Ghana are actually competing against each other not to provide us with good service, but to frustrate and rip us off over the most easy to solve problems. Why do they do this? There are certain situations that make you the customer feel straight out disrespected and you wonder: ‘’is it because this is Africa?’’ Because you cannot do this in Germany! Haha!
Now why was I so quick to lambast MTN? After several years of hearing people complain about MTN sneaking their credit and data away, I never expected it to happen to me in such an insanely large scale manner. I had just topped up some credit and because I did not want to finish it up on calls, I decided to buy data.
My new credit was 50 Cedis and I had 883 mb left from my old bundle. It had not expired yet but usually when I buy a new bundle on an old bundle, they just merge the two and I have what I paid for. But what was different this time? I am yet to figure out. I bought a new bundle of 2.5gb and within two minutes, almighty MTN had cleaned out my 883 mb and left me with only the new bundle I had just purchased. I was livid! Going crazy. So I called their office. Luckily for me, after two days of investigations from their end, they decided to refund my credit but their second mistake? They refunded only 5 Cedis. I marched to their office again and screamed my head off.
How do you even take away almost 1 gb of my data and expect me to keep silent? Why didn’t they take something as little as 5mb or less? I would have let that go instead of going through the stress of complaining over and over. But let us give MTN a round of applause because after my second crazy show in their office, they actually compensated me by refunding me double of what was taken. Whoop, whoop!
Now in the middle of all this, my sister said MTN was actually better because Vodafone will never add your old bundle to a new bundle when you buy a new one while you still have unexpired old data. Ei Vodafone? Really? Where does the old bundle go then? Into your pockets? So unfair! For this one I will say, VODAFONE, YOU CANNOT DO THIS IN BRITAIN! Hahahaha!