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PUT THEM ON BLAST: Why is Airtel Ghana Not Informing Customers When Bundle is Exhausted & Automatically Switches You to PAY As You Go to ‘STEAL’ All Your Credit? #putthemonblast



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From the below E-mail and exchanges between a young man and Airtel Ghana, it seems Airtel Ghana is intentionally ‘stealing’ from its customers—this is being done cunningly such that the customer uses his credit unknowingly, thinking he or she is on a damn bundle.
Reasonably, if you subscribe to a bundle and it finishes or before it finishes, Airtel Ghana or whatever network you are on is supposed to alert you via a text message that your bundle is about to finish or it’s exhausted.
But in the case of this person which could be the experience of many other Ghanaians, Airtel Ghana did not tell him his bundle is finished and while he thought he was using his bundle, it turned out that he was using his newly loaded credit—which obviously is expensive.
Here, it’s obvious Airtel Ghana would benefit from such a cunning enterprise; you are forced to use credits that you would not reasonable use thinking it’s in place and you are on a bundle.
This is somewhat thievery; cleverly done—imagine how much Airtel Ghana would benefit if this is than to 100,000 Ghanaians in a week? And the misfortune to these customers?
Can Airtel Ghana start alerting its subscribers when their bundle is exhausted instead of automatically rolling over to their existing credits?
It’s unfair—and it falls within the scope of bad customer service to deceive the customer in such a way that he is at lost while you benefit greatly.
Read what poor Airtel Ghana user had to say plus his communication with Airtel below…
Hello Vincent!!
Thanks for this opportunity to help frown at the greater disservice these telecommunications are delivering to us especially AIRTEL.
I switched from MTN to AIRTEL thinking it came from “Heaven” unknowingly it’s the real “Atta Ayi network”.
My point is this Vincent. Airtel has this PAY AS YOU GO PACKAGE and this how it works! I know you know but let me light it small with an example. I bought a 10 cedi credit and used 5 cedi for 200MB with the left 5 cedi for calls.
What they do is instead of them promptly alerting you that you have exhausted your bundle so that you can choose whether to rebundle, they automatically switch U on the CALL CREDIT!
I think as a customer you need to be informed about everything since you are the bussines! You will realise within seconds all your credit is gone just like that.
My issue is Vincent, initially they used to alert us when you have a 10MB yet to be exhausted and that was informative. All of a sudden they stopped. Disheartening is nowadays they send the “EXHAUSTED MESSAGE” after they have chopped your call credit.
I have started engaging in NEGATIVE WORD OF MOUTH as a form of negative sales promotion. Tweeeeeea.!!
Attached is my War chats with airtel Ghana!!
Thank you. Kindly assist…
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Another person had this to say about Airtel—which we believe can be boxed with this…
 
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Response from Airtel Ghana to ‘CustomerDiscuss.Com’ team
We are waiting to see if they will have anything reasonable to say to this…
About CustomerDiscuss.Com:
Customer service in Ghana and most parts of Africa is the crappiest we’ve ever come across; as if Ghanaians or Africans use mango leaves to pay for services. The broadband never works, the electricity is never on, the water never flows—and the waitress can keep you waiting for your food until hunger kills your buds.
The real pain is, you have no alternative to turn to—because, like a gang of fools, they are all the same.
Almost every service and product delivering company in Africa has it butt in the faces of customers, farting uncontrollably because the customer cannot really do anything.  Mostly, if you quietly complain, they do nothing and if you are unlucky, they tell you to go f**k off.
Consumers have no voice, not even individual voices—let alone a collective one to force any sort of change.
So we’ve started this website-CustomerDiscuss.Com, supported by GhanaCelebrities.Com and other platforms, dedicated to corporate and public Africa, especially Ghana—-it’s time we shame some of these companies, tear down their lousy services, help them to lose customers and force them to do what’s right.
If you have a complaint about your telecom company, internet provider, a restaurant, your bank or even your church, shoot an email to us via; [email protected] or call/whatsapp 00447961817712.
When you go to a restaurant and you are served in a broken plate or on a dirty table, just take some photos and send them to us with the needed details.
Together, we can get these people to be accountable and importantly, do what’s expected of them.
Support this cause by sharing this article!

Visit CustomerDiscuss.Com Now for MORE



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0 thoughts on “PUT THEM ON BLAST: Why is Airtel Ghana Not Informing Customers When Bundle is Exhausted & Automatically Switches You to PAY As You Go to ‘STEAL’ All Your Credit? #putthemonblast”

  1. Chris you have no idea how these people are treating us in Ghana. They all do this. Vodafone and Tigo does it too. As you said, the painful bit is anyone them you run to, they treat you the same. Your credit just vanish from your phone will you are asleep. When you call them, they only say we are sorry. Foolish networks in Ghana

    Reply
  2. The phenomena is the same across all networks … Mtn also automatically switches to pay as you go when your bundle is exhausted — and the rate of consumption of credits is quite alarming when you haven’t activated a bundle … This is day light robbery !

    Reply
  3. For once I am proud to be a reader of Ghanacelebrities. Chris and the team thanks a million for this new column. Airtel is the worst network in Ghana but also the most expensive. I move from my bedroom to my living room and no network. So I moved to Vodafone which is a little better. With the issue of bundle and credit, I have experienced it many times on Vodafone and also when I was on Airtel. They intentionally do that to just chew your credit. God has seen them all

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