Kenyan Blogger Who Visited Ghana for Year of Return ‘Marks’ Ghanaians 0/10 for Customer Care — Complains Every Service Person Wanted to ‘Extort’ Money from Her

6 min


As Ghanaians we have become so used to the horrible service given to us by those in the service sector that we rarely remark on how terrible their work ethic is.

Ghana is the only country in the world (as far as I know) where most service workers treat the customer like they’re doing you a favour, rather than you doing them a favour by patronizing their business.

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If you think the customer is always right is a true saying, just wait till you visit Ghana and you’ll realize how wrong it is.

Anyway, all the deficiencies in the Ghanaian service sector was on full display when a Kenyan blogger visited the country as part of the ‘Year of Return’ activities.

Wanja Maina, a popular Kenyan blogger and disability advocate received the worst service possible throughout her stay in Ghana, to the point she marked us 0/10 for customer service.

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As Ghanaians we aren’t surprised because that’s what we have become used to. I’ll say her only ‘crime’ is being black like the rest of us because if she was white or a popular African American most of the poor treatment she received would not have occurred.

Unfortunately, that’s the state of the country we’re in.

Read Wanja’s horrible experience in Ghana below…

“When I got a chance to visit #Accra#Ghana, I was excited because I had a training to attend to(it was dope) & a chance to tour the city. My Joy was short lived in other aspects.
Short thread.

One thing that I disliked the most about my stay in Accra, Ghana was the overall customer service attitude.It was for lack of a better word,0/10.

Compared to Kenya or the other places I have been, the overall attitude was messed up to the core…
(Part 2) I got annoyed on the first day,the second day then I just gave up and put up with the crappy treatment…till I left…

Let’s start with the airport.So when one disabled it’s always safer to ask for wheelchair assistance to save one from the frustration..

(Part 3). .of queues and immigration “harassment”..disabled people are referred to as “Passengers with limited mobility’…

So I get to Kotoka Airport in Accra…the guy who was to help me immediately started “extorting me money”…

(Part 4)..more or less asking for a tip in an uncomfortable way…”sisto,you have to give me something SMO”…yadayada…I got so frustrated that I parted with $10..but not from my heart….(though I always tip,I find it uncomfortable when someone is asking)..

(Part 5) Then the hotel….the people who paid for my trip and training put us up at a hotel that is supposedly the best in town…I got there…had to wait for like an hour to know where the room to sleep will be…mind you,jetlag and all…

(part 6) I asked the reception where I would sleep and she said I should wait,upto when,she didn’t tell me.Then she gave me a room that is furthest from the hotel reception.. furthest…I went and said it’s too far and requested to be put up near the reception (training room)… (Part 7)As if I was been punished for asking for a change,I waited for another 2 hours or thereabout…no update,nothing…

So I get to the room,took a nap and all is well…the place was humid..Mombasa like humidity…the fridge was not working…I requested for a fix…

(Part 8) so that I could put water…it took like 3 hours for the person to come….the following morning it wasn’t working again and within all my stay,it never worked…they would say it was working but when I open it is not….

The waiters and service people generally acted like they were being disturbed when asking for a service..one evening when we asked for drinks together with a friend,they came with the 6 drinks (three for each) then opened all…

(Part 10) they didn’t want to get called again and again…Around the hotel area,the staff would only bother about their docket,ie when I asked the grounds man what time the swimming pool closes,he said it was not his docket, I should ask the swimming pool people…..
(Part 11)I mean, generally people should have clues about other departments where they work,no?

In the city, when I went for a drink,I asked for a pepsi..since they didn’t have it,they just brought coke and opened…I was like,wow…

(Part 12) Then on the final day of checking out it was raining…the guy went to the room to pick my bag and he didn’t bother to put something to protect it from the rain…my badg and my friend’s bag was all rained on…

(Part 13) Did I tell you that I got food poisoning and when I was leaving for the hospital the best thing the manager told the doorman to tell me is “the hotel was not liable for my hospital bills?)

(Part 14) Ghana is well endowed with Beautiful coastlines and rich cultural heritage including the slave trade dungeons that carry a deep history of slavery…

(Part 15)…they are trying to get black Americans to come back and even settle but unless they get it right on the customer service,they will never really be able to tap into their “tourism gold mine”.

(Part 16) When I asked my Ghanaian friend if I am the problem or if that’s how customers are treated(I also gave her instances and examples above) she told me: “That is Ghana ooo”…they are so used to poor customer service that they don’t have a benchmark for good service…

(Part 17) PSS..I was sleeping at @LaPalmRoyalB (Rated 5 star with 1/2 star treatment)

Me,in the city.I was trying to find the gate to the Kwame Nkrumah Museum because none of the people there knew where it was,including the hawkers.

I noticed you are trying to get blacks in America, Europe, Caribbean and the indies to come back “home”…

(Part 20) Goodluck with that but then,how is your customer service right from the airport to the hotels?Too low to benchmark with anything.Come to Kenya’s coast and learn from

Source: GhanaCelebrities.Com


Nii Smiley Byte
Nii Smiley Byte, often called Moonbyte but sometimes called Godwin, is the Managing Editor of GhanaCelebrities.Com. He also moonlights as a fixer for foreign journalists travelling to Ghana for work. Nii has three strong passions in life -- football, blogging and music -- in that order. When you don't find him behind his laptop doing this, you'll find him watching football or chatting with friends - sometimes all three at the same time. His motto is that 'you can do everything you set your mind to', stolen without regret from the greatest rapper the world has ever seen, Eminem. Nii is a secular humanist who sees religion as Africa's biggest obstacle to progress. To reach him for writing or fixing gigs, contact [email protected]