From CustomerDiscuss.Com
According to Frederick, a long standing Ecobank Ghana’s customer, the bank’s customer service is getting worse as days go by—and his recent unsolved issue with the bank has led him to start shopping around for a different bank.
Frederick in a message to CustomerDiscuss.Com stated that it has taken over a month for Ecobank Ghana to reverse a simple visa payment which he made to a merchant online—that the merchant never received the payment.
He said: “I bought some stuff online and paid with my Ecobank visa card. Later, the merchant alerted me that payment was not received.”
“And for a month, Ecobank Ghana does not know what happened. They said they will reverse the payment as the Merchant did not receive it and it is over a month now, Ecobank has not been able to resolve this simple issue.”
Ecobank Ghana’s Customer Service is Going Down the Drain—A Simple Visa Transaction Reversal Has Taken Over A Month Without Any Proper Explanation